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Report an Issue

Quick Overview

The Support portal allows you to report bugs, request help, and track the status of your existing support tickets directly within WaaPY Lite.

Submitting a Support Ticket​

Follow these steps to submit and track an issue:

Step 1: Access Support​

Click the Support option in the lower-left navigation menu (located on the 3 dots).

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Step 2: Ticket Details​

In the support portal, fill out the initial ticket configuration fields:

  1. Report Type: Select the category of your issue (e.g., "Bug Report").
  2. Priority Level: Set the urgency of your issue (e.g., "Normal").
Writing Effective Reports

Be specific, include steps, and add evidence to help our team resolve your issue faster.

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Step 3: Documentation​

Provide detailed information about the issue:

  1. Description: Explain the error or problem you are experiencing.
  2. Steps to Reproduce: List the exact actions that lead to the bug. (Optional but highly recommended)
  3. Expected Result: Describe what the platform should have done instead of the error.

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Step 4: Evidence & Submit​

  1. Upload Screenshots/Recordings: Drag and drop or select up to 3 files (JPG, PNG, GIF, MP4, MOV, MKV) that show the issue.
  2. Click the green Submit Report button.
note

The support team typically responds within an hour or two.

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Step 5: Track Reports​

To view the status of issues you have submitted in the past, click the My Reports tab at the top of the Support portal.

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