Omnichannel Messaging That Connects Every Conversation

WaaPY is an omnichannel AI messaging and CRM platform that lets a business manage WhatsApp, Telegram, Facebook Messenger and Instagram conversations from one shared inbox. On top of messaging, WaaPY adds a sales pipeline CRM, AI agents that pull live data from your own systems, broadcast campaigns, WhatsApp voice calling, and native n8n workflow automation.

WaaPY supports WhatsApp, Telegram, Facebook Messenger and Instagram Direct Messages, plus WhatsApp voice calling and integration with PBX phone systems such as Yeastar. All conversations from every channel land in the same shared inbox.

No. WaaPY is an omnichannel platform — WhatsApp, Telegram, Messenger and Instagram conversations all land in the same shared inbox, so your team manages every channel from one screen instead of switching apps.

Yes. WaaPY’s shared inbox lets your whole team work from one WhatsApp number simultaneously, each with their own login. Chats can be assigned to specific agents, transferred between departments, tagged with labels, and tracked so nothing is left unanswered.

A normal chatbot only answers pre-set FAQs from a fixed script — ask it anything outside the script and it fails. WaaPY’s advanced AI chatbot connects to your databases and APIs, so it can answer with real-time data: order status, stock availability, outstanding balance, appointment slots, delivery tracking. It understands questions in natural language instead of matching keywords.

Yes. WaaPY provides a full REST API that can be integrated into any system, plus native n8n workflows for connecting to popular tools such as Zoho and hundreds of others. If you have a custom or legacy system, our development team can build the integration for you.

They serve three different scales of use: WhatsApp is for personal chat, the Business App suits micro and small businesses with a phone-based catalog and basic automation, and the Cloud API is built for growing businesses and enterprises needing unlimited agents, full AI chatbots and approved bulk campaigns through a platform like WaaPY. In short: the Business App is a phone app for one person; the Cloud API is an engine that a platform like WaaPY turns into a full customer service and sales system.

WaaPY offers a 15-day free trial with no payment required upfront, followed by monthly and annual subscription plans. Annual plans are priced lower per month. See the pricing page for current plans and inclusions, or contact us for enterprise and multi-number quotes.

Yes. WaaPY offers local ringgit (RM) pricing and local customer support across Kuala Lumpur, Selangor, Penang and Johor, built specifically for Malaysian SMEs and enterprises.

We can have your instance running in about one hour. Official Cloud API numbers additionally need Meta’s business verification, which is on Meta’s timeline rather than ours. Onboarding training is included so your team knows how to use the platform from day one.

Yes. Every account gets onboarding training to get your team productive quickly. For ongoing support, you can reach us through our ticketing system or on WhatsApp. We also offer paid development services for custom integrations and advanced AI agent builds.

Yes — if you do it the right way. Blasting to purchased or scraped lists of strangers is what gets numbers restricted, because recipients block and report you and Meta acts on that signal. Sending approved message templates to customers who gave you consent is legitimate, supported by Meta, and safe at scale. WaaPY handles template management, opt-out handling, and sending pace so your campaigns stay within Meta’s rules.