WaaPY – WhatsApp Broadcast, Automation, Notification & Customer Service Software
Facebook Messenger Automation and Shared Inbox for Business
Your Facebook Page generates leads. WaaPY makes sure your team answers every one of them. Connect Messenger to a shared, AI-powered inbox with ticketing, CRM and automation — running alongside WhatsApp, Instagram, TikTok and Telegram in the same dashboard.
Built on Meta's official Messenger Platform. Multi-agent, auditable, and connected to the systems your business already runs.
Page Inbox was never built to be a customer service desk
Facebook Page Inbox works until you have volume. Then the cracks show.
Facebook Page Inbox
With WaaPY
A full customer engagement stack on top of your Facebook Page
A proper operations layer on top of the official Instagram Messaging API from Meta — built for teams, and connected to the rest of your stack.
Shared inbox with real access control
Assign by department, product line or branch, so complaints and VIP accounts stay with the right people.
AI chatbot connected to your data
Answers with live stock, real pricing and order status — not a keyword tree. Escalates to a human when needed.
Convert Click-to-Messenger ad traffic
Every conversation from an ad or m.me link is auto-qualified, tagged and routed before the interest cools.
Comment-to-message automation
Answer comments publicly, then follow with a private reply — without exposing pricing in public.
Ice breakers and persistent menus
New contacts get tappable starting questions, so conversations open with structure, not "hello?".
Ticketing, labels and SLA
Every conversation becomes a trackable ticket with status, owner, labels and history.
Unified CRM profile and reporting
Messenger history sits with WhatsApp, Instagram and TikTok history in one record and one dashboard.
n8n, PBX and open API
Create a CRM deal, check ERP inventory, trigger a payment link, or connect your PBX for click-to-call.
How Messenger messaging windows work — and what changed in 2026
TikTok's Business Messaging API is an approved-access product, not an open API. The requirements are specific, and regional availability is a real constraint that most vendors leave unmentioned.
| Message type | When you can send it | Content allowed | Typical use |
|---|---|---|---|
| Standard response | Within 24 hours of the customer's last message | Promotional and non-promotional | Normal sales and support replies |
| Proactive update | Within the same 24-hour window, not in reply to a message | Promotional and non-promotional | Follow-up while the window is open |
| Human agent tag | Up to 7 days after the customer's message | Non-promotional, support only, sent by a real person | Cases that cannot be resolved in 24 hours |
| Private reply to a comment | Within 7 days of the comment | Single message | Moving a public comment to a private chat |
| Utility messages | Outside the window, using a pre-approved template | Orders, account updates, appointments | Order status, booking reminders |
| Marketing messages | Outside the window, only after the customer opts in | Recurring promotional content | Sales, launches, promotions |
| One-time notification | Outside the window, after the customer requests it | One follow-up message | Back-in-stock and reminder alerts |
Messenger is one channel. WaaPY runs them all.
Because Messenger and Instagram sit on the same Meta messaging infrastructure, teams running both get a single view of the customer instead of two half-conversations.
A customer who DMs you on Instagram today and messages your WhatsApp number next week is one contact with one history — not two disconnected conversations in two apps. See all WaaPY features
Connects to the systems you already run
n8n for visual workflow automation, CRMs and ERPs, PBX and call systems, and any system reachable over an API. Development support is available for custom integrations.
Facebook Messenger automation — frequently asked questions
Yes. WaaPY connects your Facebook Page through Meta’s official Messenger Platform and adds an AI chatbot, automated routing, ticketing, CRM records and workflow automation on top of your Page’s conversations.
The standard messaging window is 24 hours from the customer’s last message. A human agent can reply up to 7 days later for support cases using the human agent tag. Outside those windows, you use utility messages, marketing messages or a one-time notification depending on the use case.
Meta retired the CONFIRMED_EVENT_UPDATE, ACCOUNT_UPDATE and POST_PURCHASE_UPDATE tags. Order, account and appointment notifications now run through pre-approved utility message templates. WaaPY’s Messenger setup uses the currently supported message types.
Yes. WaaPY gives you a shared Messenger inbox with agent assignment, transfers, internal notes and access-level controls, so several people can work the same Page without stepping on each other.
Yes. Conversations opened from Click-to-Messenger ads and m.me links land in the WaaPY inbox, where they can be auto-qualified by the AI chatbot, tagged with campaign source and routed to the right salesperson.
Yes. WaaPY supports responding to comments and sending the commenter a private reply in Messenger, which is the compliant way to move a public thread into a private conversation.
Where applicable law requires it, yes — and it is good practice everywhere. WaaPY lets you configure a disclosure message at the start of automated conversations.
Yes. WaaPY is omnichannel by design. One inbox, one contact record, one AI layer, one ticketing system and one set of reports across every connected channel.
WaaPY offers a 15-day free trial, followed by monthly and annual plans. Full details are on the pricing page.
Check out our plans, and get started now
Make your Facebook Page a revenue channel, not an unread inbox
Put every Messenger conversation in front of the right agent, with AI handling the first mile and your CRM capturing the result.