WaaPY – WhatsApp Broadcast, Automation, Notification & Customer Service Software
Telegram Automation, AI Bot and Shared Inbox for Business
Telegram has no 24-hour window, no template approval queue and no per-message fee. WaaPY turns that freedom into a managed channel — an AI bot, a shared team inbox, broadcasts, ticketing and CRM, running beside your WhatsApp, Instagram, Messenger and TikTok conversations.
The most permissive messaging channel your business can run. Also the easiest one to run badly. WaaPY gives it structure.
Everything Meta restricts, Telegram allows
Businesses that live on WhatsApp spend their lives working around messaging windows, approved templates and per-conversation pricing. Telegram has none of that.
The catch: raw Telegram bots are a developer project, not a customer service system. No shared inbox, no ticketing, no CRM, no reporting — unless you build it. That is the part WaaPY supplies.
| Factor | Telegram | WhatsApp Business API |
|---|---|---|
| Messaging window | None for users who started your bot | 24-hour customer service window |
| Outbound after the window | Allowed, no template needed | Approved template message required |
| Per-message platform cost | No Bot API fee | Meta charges per conversation or message |
| Template approval | Not required | Required, subject to rejection |
| Audience reach | Users who started your bot, plus groups and channels | Any number you have consent to message |
| Interactive UI | Inline keyboards, menus, mini-apps | Buttons, lists, flows |
| Best used for | Communities, power users, updates, support, global audiences | Mainstream reach, transactional notifications, mass campaigns |
Telegram vs WhatsApp Business API for business messaging — the honest framing is "run both", not "replace one with the other".
Telegram with the operations layer bolted o
Shared Instagram inbox
Multiple agents work one account at once, with assignment, internal notes, transfers and access controls.
AI chatbot that knows your business
Live pricing, stock, order status and booking availability, around the clock, in the customer's language.
Inline keyboards and menus
Tappable options and slash commands instead of free-text guessing — cleaner qualification.
Business account support
A bot replies on your behalf, under your own name, with scoped access rules.
Deep-link attribution
A t.me link carries a parameter, so every bot start arrives already tagged with its source.
Broadcasts, no templates
Updates, promos and alerts to subscribers — personalised, scheduled, tracked, no approval queue.
Ticketing, CRM, reporting
Every conversation is a ticket on a contact record shared with WhatsApp, Instagram, Messenger and TikTok.
Groups and channels
Support communities and announcement channels, tracked in the same inbox as everything else.
n8n and open API
Create a CRM deal, check ERP stock, or issue a payment link — visually or via API.
The rules — such as they are
Telegram's constraints are practical rather than policy-heavy. Knowing them is the difference between a channel that scales and a bot that gets reported.
| Rule | How Telegram works | How WaaPY handles it |
|---|---|---|
| Starting a conversation | User must start the bot first, via t.me link, QR code or button | Deep-link generator with campaign parameters |
| Messaging window | No time-limited window once started | Broadcast and follow-up scheduling, no template gate |
| Cold outreach | Not possible — cannot message a user who never started your bot | Growth flows that convert web, ad and QR traffic into bot starts |
| Opt-out | Users can block or stop the bot anytime | Blocks tracked and suppressed from future broadcasts |
| Business accounts | One bot can reply on the owner's behalf, with per-chat rules | Guided connection and scope settings |
| Media | Large files, documents and video supported natively | Sent and received in the inbox |
| Platform fees | No Bot API charge per message | Your cost is your WaaPY plan, not a per-message levy |
| Automation disclosure | Not mandated everywhere, but best practice | Configurable bot disclosure message |
The one real limit: you cannot message a Telegram user who has never started your bot. So the growth job is turning traffic into bot starts — QR codes on packaging, a link in your email footer, a button on your site, an ad destination, a t.me link in your WhatsApp auto-reply. WaaPY generates and tracks those entry points.
From bot token to live AI inbox in four steps
1-
Create or connect your bot
Register with Telegram or connect an existing bot. Business account owners connect it to reply on their behalf.
2-
Set up your team
Add agents, departments and access rules, and decide who handles which enquiries.
3-
Configure automation
Start message, commands, inline menus, AI knowledge sources, routing, broadcast lists and escalation.
4-
Drive bot starts and measure
Publish your t.me deep links, then track conversations, response time and conversion by source.
Onboarding training is included. Support runs through the ticketing system or WhatsApp.
Best fit for businesses whose content already creates questions
Crypto, fintech and trading
An audience that already lives on Telegram — alerts, verification and support need to be instant.
SaaS and tech products
Onboarding flows, status updates, release notes and technical support without a template queue.
Communities and membership
VIP groups, paid channels, course cohorts and event attendees.
Logistics and delivery
Status updates and driver coordination with no per-message fee eating the margin.
International and diaspora
Markets where Telegram, not WhatsApp, is the default messenger.
Wholesale and B2B
Price lists, catalogues, PDFs and order documents sent natively without file-size headaches.
Example — wholesale supplier: a dealer scans a QR code on an invoice → the bot verifies the dealer and sends the live price list → a reorder flow opens in chat. Outcome: reorders placed without a sales call.
Connects to the systems you already run
n8n for visual workflow automation, CRMs and ERPs, PBX and call systems, and any system reachable over an API. Development support is available for custom integrations.
Telegram automation for business — frequently asked questions
Yes. WaaPY connects your Telegram bot or Telegram Business account to a shared AI inbox, so conversations can be auto-answered by the chatbot, assigned to agents, tracked as tickets and pushed into your CRM alongside every other channel.
No. Once a user has started your bot, there is no time-limited window and no approved template requirement for following up. This is the single biggest operational advantage Telegram has over WhatsApp.
Telegram’s Bot API does not charge a per-message platform fee. Your cost is your WaaPY subscription rather than a per-conversation levy.
No. The user must start your bot first — usually through a t.me link, a QR code, an ad destination or a button on your site. WaaPY generates trackable deep links so you can turn existing traffic into bot subscribers.
Yes, to users who have started your bot. There is no template approval step, so you can personalise, schedule and send directly, with delivery tracking and automatic suppression of users who have blocked the bot.
Telegram Business accounts can connect a bot that reads and replies to chats on the account owner’s behalf, so customers see your name rather than a separate bot. Access can be scoped — new chats only, excluding your contacts, and similar rules. WaaPY supports this connection.
Yes. WaaPY provides a shared Telegram inbox with agent assignment, transfers, internal notes and access-level controls.
Usually alongside it, not instead of it. WhatsApp gives you mainstream reach and transactional notifications; Telegram gives you unrestricted, fee-free follow-up with opted-in users and communities. WaaPY runs both in one inbox.
An instance can typically be configured in about an hour, with onboarding training included.
Check out our plans, and get started now
The channel with no windows, no templates and no message fees
Give Telegram the inbox, the AI and the reporting it has always been missing — and run it beside every other channel your customers use